Returns & Exchanges

At Thats So Fetch US, we want you to love your new look, which is why we offer a flexible 30-day return window for store credit on all full-priced items. Please ensure all garments are returned in their original, unworn condition with tags still attached to be eligible for processing.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Download Shipping Label

Once your request is approved, download and print your prepaid shipping label and include your original packing slip inside the parcel.

3

Package and Post

Securely pack your items in their original packaging and drop the parcel off at your nearest authorized carrier location.

4

Receive Store Credit

After our warehouse team inspects your return, you will receive an email containing your store credit voucher within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing