Frequently Asked Questions

Everything you need to know about shopping with That’s So Fetch US.

How long does shipping take within the US?

Standard shipping typically takes 3-7 business days, while express shipping options are available at checkout for delivery within 1-3 business days.

What is your return policy?

We offer a 30-day return policy for store credit or exchange on all full-priced items. Please ensure items are unworn, unwashed, and have all original tags attached.

Do you offer international shipping?

Yes, we ship worldwide! International shipping rates and delivery times vary by destination and will be calculated during the checkout process.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna.

How do I know which size to choose?

We provide a comprehensive size guide on every product page to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.